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Jayabaj Help Center — Find solutions to all your questions, right here

From opening an account to making withdrawals — everything you need to know about Jayabaj, all in one place.

What do you need help with?

Select a category below that best matches your question

Account Registration & Verification

Everything you need to know about registration, identity verification, login issues, and password resets.

Deposits & Withdrawals

Learn how to deposit and withdraw via bKash, Nagad, and Rocket, including limits and processing times.

Bonuses & Promotions

How to claim and use the welcome bonus, cashback, free bets, and other offers.

Sports Betting

A guide to bet types, understanding odds, cash out, accumulators, and live betting.

Mobile App

Common questions about downloading, installing, and using the Android and iOS apps.

Security & Privacy

Two-factor authentication, account security, and protection of personal information.

jayabaj

Steps to Open an Account

Opening an account at Jayabaj is quick and easy — you can get started in just a few minutes. Follow the steps below.

1
Go to the registration page

Go to the Jayabaj registration page and enter your mobile number along with a password of your choice. Make sure the mobile number is active and belongs to you.

2
Verify OTP

A 6-digit OTP will be sent to your mobile number. Enter it in the designated field to complete verification. If you don't receive the code, click the "Resend" button.

3
Complete your profile

Add your full name, date of birth, and bKash/Nagad number. This information will be required at the time of payment. You must be 18 years of age or older.

4
Make your first deposit and claim your bonus

After creating your account, you'll receive a 100% welcome bonus on your first deposit. The bonus is activated with a minimum deposit of BDT 100.

Having trouble logging in?

Issues like forgotten passwords or locked accounts can happen. Try the common solutions below:

Forgot your password? Click "Forgot Password" on the login page. You'll be able to set a new password using a mobile OTP.
Account Locked? Your account will be temporarily locked after 5 consecutive incorrect password attempts. Please wait 30 minutes before trying again, or contact support for assistance.
Changed Your Mobile Number? No longer receiving OTPs on your old number? Let our support team know via Live Chat or email.
Page not loading? Clear your browser cache and cookies, or try a different browser. You can also use the mobile app.
Account Suspended? If your account has been suspended due to a policy violation, please email us at support@jayabaj.bet and we'll walk you through the details.
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Deposit & Withdrawal Guide

A complete guide to depositing and withdrawing funds on Jayabaj

How to Make a Deposit
  • Log in to Jayabaj and click the "Wallet" or "Deposit" button.
  • Select a payment method — bKash, Nagad, or Rocket.
  • Enter the deposit amount. Minimum BDT 100, maximum BDT 50,000.
  • Send money to the number provided by Jayabaj and share the transaction ID.
  • Your balance is usually updated within 1–5 minutes.
  • If your balance hasn't appeared within 30 minutes, please contact support with your transaction ID.
  • A 100% bonus will be automatically credited on your first deposit.
Withdrawal Policy
  • Go to your wallet and select the "Withdraw" option.
  • Enter your bKash or Nagad number and the withdrawal amount.
  • Minimum withdrawal amount is ৳500.
  • Wagering requirements must be met before any bonus funds can be withdrawn.
  • For verified accounts, funds typically arrive within 30 seconds to 5 minutes.
  • Unverified accounts may take up to 24 hours.
  • You can make up to 3 withdrawals per day.
BKash
  • Send Money supported
  • Instant processing
  • Minimum: BDT 100
  • Maximum: ৳50,000
Nagad
  • Send Money & Cash Out
  • Instant processing
  • Minimum: BDT 100
  • Maximum: ৳50,000
Rocket
  • Send Money supported
  • 1–10 minutes processing
  • Minimum: BDT 100
  • Maximum: ৳30,000
jayabaj

Learn about bonuses and promotions

Jayabaj has attractive bonus offers for both new and existing users. That said, there are terms and conditions around earning and using bonuses — knowing them upfront can save you a lot of confusion.

Welcome Bonus To claim the bonus, select "Accept Bonus" during your first deposit. This offer cannot be claimed at a later time. Bonus funds cannot be withdrawn directly — they must be used for betting. Once you have wagered 5x the total bonus amount, the remaining balance will be transferred to your main account.

Weekly Cashback Paid out every Monday. If your total winnings for the previous week were less than your total bets, you'll receive a percentage of your net loss back as a bonus. No separate application is required.

Please note

For the full bonus terms and conditions, please visit our Terms & Conditions page. If you have any questions, reach out to support before claiming your bonus.

Bonus type
  • Welcome Bonus: 100% on your first deposit, up to ৳5,000
  • Reload Bonus: Up to 50% on your second deposit every week
  • Cashback: 10% back on net weekly losses
  • Free Bet: Free bet of a set amount on selected matches
  • Accumulator Bonus: 5%–50% extra on accumulators with 3+ matches
  • Referral Bonus: Refer a friend and both of you get ৳200
Reasons for Bonus Cancellation
  • Claiming bonuses from multiple accounts
  • Creating an account with false information
  • Failing to meet wagering requirements within the specified time period
  • Using bonus funds exclusively for low-risk arbitrage betting
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Contact Support Directly

If you can't find the answer, our team is always here to help

Live Chat

For the fastest resolution, use Live Chat. You'll typically get a response within 2 minutes.

Active 24/7
Email Support

For complex issues or sending documents, email us. Responses are usually sent within 2–4 hours.

support@jayabaj.bet
FAQ Section

Answers to common questions are already available on our FAQ page — check there before reaching out to support.

View FAQ →

Help Center FAQs

Simple answers to the most frequently asked questions

You'll need an active Bangladeshi mobile number, your full name, and date of birth. You must be at least 18 years old. Having a bKash, Nagad, or Rocket number for payments is helpful, but you can always add one later.

Please wait 15 minutes first. If the funds still haven't arrived, contact us via Live Chat or at support@jayabaj.bet with your bKash/Nagad transaction ID (TrxID). Our team typically resolves issues within 10 minutes.

Only one account can be registered per mobile number. Attempting to create multiple accounts with the same number may result in all associated accounts being suspended and any accumulated bonuses being forfeited.

Withdrawals to bKash or Nagad on a verified account are typically processed within 30 seconds to 5 minutes. Requests made between 12:00 AM and 6:00 AM may take slightly longer. For unverified accounts, processing can take up to 24 hours.

The Jayabaj app is available directly from our download page. You'll find an APK file for Android and a separate link for iOS. As the app may not be listed on Google Play or the App Store, we recommend downloading it straight from our site.

For the welcome bonus, you need to wager 5x the total bonus amount. For example, if you receive a ৳1,000 bonus, you can withdraw the remaining balance after placing ৳5,000 in bets. Each bet must have minimum odds of 1.50 or higher.

If you'd like to take a break, you can enable self-exclusion or a cooling-off period. To permanently close your account, email support@jayabaj.bet. If you have a remaining balance, please withdraw it first.
Play Responsibly

Jayabaj believes entertainment should be fun and stress-free. If you feel your betting is getting out of control, please reach out to Responsible Gaming page for assistance. We're always here to help.

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